Kayako

Customer service platform providing a unified view of every customer journey

5/10Overall Rating
6/10Ease of Use
$39/agent/moStarting Price
2001Founded

About Kayako

Kayako is a ai customer service platform founded in 2001. It positions itself as “Customer service platform providing a unified view of every customer journey” and is best suited for mid size businesses, support teams, service companies. Pricing starts at $39/agent/mo.

Features

FeatureAvailable
Live ChatYes
Ai ChatbotNo
Ticket ManagementYes
Knowledge BaseYes
AnalyticsYes
MultichannelYes
AutomationYes
IntegrationsYes
Self ServiceYes
Voice SupportNo

Pros & Cons

Pros

  • Good customer journey visualization
  • Solid ticketing system
  • Self-service portal included

Cons

  • Limited AI capabilities
  • Dated interface
  • Smaller ecosystem than competitors

Compare Kayako With Others

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