Intercom

AI-first customer service platform with chatbot, inbox, and help center

9/10Overall Rating
7/10Ease of Use
$39/moStarting Price
2011Founded

About Intercom

Intercom is a ai customer service platform founded in 2011. It positions itself as “AI-first customer service platform with chatbot, inbox, and help center” and is best suited for SaaS companies, startups, product led growth. Pricing starts at $39/mo.

Features

FeatureAvailable
Live ChatYes
Ai ChatbotYes
Ticket ManagementYes
Knowledge BaseYes
AnalyticsYes
MultichannelYes
AutomationYes
IntegrationsYes
Self ServiceYes
Voice SupportNo

Pros & Cons

Pros

  • Best-in-class AI chatbot (Fin)
  • Beautiful and modern interface
  • Excellent product tours and onboarding

Cons

  • Expensive and complex pricing
  • Costs scale with contacts/resolutions
  • Can be overwhelming to configure

Compare Intercom With Others

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