Drift

Conversational AI platform for sales and customer engagement on websites

7/10Overall Rating
6/10Ease of Use
CustomStarting Price
2015Founded

About Drift

Drift is a ai customer service platform founded in 2015. It positions itself as “Conversational AI platform for sales and customer engagement on websites” and is best suited for B2B sales teams, demand generation, enterprise marketing. Pricing starts at Custom.

Features

FeatureAvailable
Live ChatYes
Ai ChatbotYes
Ticket ManagementNo
Knowledge BaseNo
AnalyticsYes
MultichannelYes
AutomationYes
IntegrationsYes
Self ServiceNo
Voice SupportNo

Pros & Cons

Pros

  • Excellent for B2B lead qualification
  • Smart routing to sales reps
  • Good ABM integration

Cons

  • Expensive enterprise pricing
  • Focused on sales, not support
  • Acquired by Salesloft—future uncertain

Compare Drift With Others

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Ready to try Drift? Plans start at Custom.
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